Complaints Policy

BL Tourism Group LTD values our relationship with you and we want to ensure it is nothing less than the best it can be.

We want to make sure that we provide you with the best possible service experience. If you are not happy with any aspect of the services we provide you we would like to hear from you so that we can quickly put things right

We will:

  • Treat you with respect, in a fair and courteous manner at all times

  • Be clear in our communications to you

  • Deliver on our promises

  • Ensure that you have access to the services we supply to you

  • Have copies of our Terms and Condition available to you

  • Make sure that information provided to you is accurate, up-to-date and in plain English

  • Take all reasonable actions to provide services to you in a timely manner, acknowledging that there may be delays in providing service in certain circumstances we will, if delays occur, keep you informed

  • Always comply with the law

How to let us know if you have feedback or a complaint

If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:

Phone

If you have time to talk to us about your concern you can use the following numbers:

  • 07 8787580

  • 07 9747560

Post

If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, email and a daytime telephone number in your letter so we can get back in touch:

 

BL Tourism Group

2 Hikaka Street 

Te Kuiti 3910

Online

You can also let us know about your concerns on-line by simply emailing us info@bltourismgroup.com

What happens next?

Once you've told us about your concern we will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We'll also let you know who will be managing it for you. Our aim is to get your issue fully resolved within 20 working days.

BL Tourism Group Ltd

2 Hikaka Street 

Te Kuiti

Waitomo , 3910

+6478787580

+6479747560

For your safety all our guides have a personal locator beacon registered with search and rescue

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